Shipping Policy
๐ฆ Shipping Policy โ Neo Filament 3D
Shipping Area
At Neo Filament 3D, we currently ship within the United States only. Unfortunately, we do not offer international shipping at this time.
Order Processing Time
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All orders are processed within 1โ3 business days.
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Orders placed on weekends or U.S. public holidays will be processed on the next available business day.
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Please allow additional time during high-demand periods, product launches, or seasonal sales.
Estimated Delivery Time
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Standard Shipping: 3โ10 business days after the order has been processed.
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Delivery times are estimates and may vary due to weather conditions, carrier delays, or high seasonal volume.
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Neo Filament 3D is not responsible for delays caused by shipping carriers or circumstances beyond our control.
Order Tracking
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Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
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Tracking updates may take 24โ48 hours to appear after your package has been scanned by the carrier.
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You can track your shipment directly through the carrierโs website.
Shipping Provider
We partner with trusted local carriers across the United States to ensure your order arrives quickly and safely. Carriers may vary depending on your location and order size.
Shipping Costs
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Shipping fees are calculated at checkout based on the total weight, dimensions, and destination of your order.
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Occasionally, we may offer free shipping promotions for specific products or order values, which will be clearly stated on our website.
Delays & Exceptions
While we aim to deliver all orders on time, delays can occur due to:
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Weather events or natural disasters.
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High-volume seasons such as holidays.
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Incorrect shipping information provided at checkout.
In such cases, we will notify you (when possible) and work with the carrier to resolve the issue.
Address Accuracy
Please ensure your shipping address is entered correctly at checkout.
Neo Filament 3D is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
Lost or Damaged Packages
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If your package is lost in transit, please contact us immediately at neofilament3d@gmail.com.
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If your order arrives damaged, please take photos of the packaging and products and email us within 48 hours so we can assist with a replacement or refund.
Contact Us
If you have any questions about our Shipping Policy, please reach out:
๐ง Email: neofilament3d@gmail.com
๐ Website: www.neofilament3d.com