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Last updated: July 21, 2025

This Privacy Policy explains how Neo Filament 3D (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from neofilament3d.com (the “Site”) or otherwise interact with us regarding the Site (collectively, the “Services”).

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or applicable laws. Any updates will be posted on this page with a revised “Last updated” date.

How We Collect Personal Information

We collect personal information from:

  1. You directly – when you place an order, create an account, or contact us.

  2. Automatically – using cookies, pixels, and similar tools to understand how you interact with our Site.

  3. Third parties – such as Shopify (our platform provider) or payment processors, for order processing and delivery.

Information We Collect

  • Contact details: name, address, phone, email.

  • Order details: billing/shipping address, payment confirmation, purchased products.

  • Account information: username, password, security questions.

  • Customer support messages: details you send us via email or forms.

  • Usage data: device type, browser, IP address, pages viewed, time spent.

You may choose not to provide certain information, but this may limit your ability to use certain features.

How We Use Your Information

We use your personal information to:

  • Process and ship your orders for 3D printing filament and related products.

  • Manage your account and communicate about orders, returns, or exchanges.

  • Improve our Site and product offerings.

  • Send marketing or promotional materials (you may opt out at any time).

  • Detect and prevent fraud or misuse.

Cookies

We use cookies to:

  • Power and secure our store via Shopify.

  • Remember your preferences.

  • Analyze Site usage to improve performance.
    You can manage or disable cookies in your browser settings, but this may affect functionality.

Sharing Your Information

We share your data only with:

  • Service providers: Shopify, payment processors, shipping companies.

  • Marketing partners (only if you have opted in).

  • Legal authorities if required by law.
    We do not sell your personal information.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request corrections or deletion.

  • Opt out of marketing communications.

  • Request data portability.
    To exercise these rights, email us at neofilament3d@gmail.com.

Security & Retention

We use reasonable safeguards to protect your information, but no system is 100% secure. We retain data only as long as necessary for order processing, legal compliance, and business operations.

Contact Us

If you have any questions or concerns, please contact us:
📧 Email: neofilament3d@gmail.com
🌐 Website: neofilament3d.com